FAQ

To ensure a smooth booking process, please provide your full name, contact details, arrival and departure dates, number of guests, and preferred room type. A valid credit card is also required to guarantee your reservation.

Yes, you may reserve a room for another guest. Please include the guest’s full name and contact details at the time of booking.
Kindly note that third-party credit cards are not accepted. If you wish to make payment on behalf of another guest, our Reservations Team will be happy to assist with secure online payment arrangements.

Absolutely. We warmly welcome group reservations for business, events, or leisure stays.
For special group rates and arrangements, please contact our Sales Department at [email protected]

Our cancellation policies may vary depending on the rate plan you selected. Please refer to your booking confirmation for the specific terms and conditions. For any clarification or further assistance, our Reservations Team will be happy to help. You may contact them at [email protected] or by phone at +66(0) 2 2540404.

A deposit guarantee is required upon arrival, which can be made by credit card or in cash. This deposit will be used to cover any incidental charges during your stay.

We accept all major credit cards, debit cards, and cash payments in local currency. Online payment options are also available for selected rate plans.

Yes, we are pleased to provide exclusive long-stay and corporate rates.
For more information, please contact our Sales Department at [email protected] and our team will be happy to customize an offer that suits your needs.

Check-in time begins at 2:00 PM, and check-out is until 12:00 PM (noon).
If you wish to arrive early or depart later, we will do our best to accommodate your request, subject to room availability and a possible additional charge.

Yes, early check-in and late check-out requests are welcome and will be accommodated whenever possible. Please contact our Reservations Team in advance so we can make the necessary arrangements for your convenience.

Yes, our Concierge Team will be pleased to store your luggage securely after check-out. Simply approach the Concierge Desk to receive a luggage claim ticket.

Yes, currency exchange services are available 24 hours a day at our Front Desk for your convenience.

Yes, our Concierge Team can arrange a taxi or private car service for you at any time. Please let us know your preferred schedule, and we will take care of the rest.

Yes, we offer a limited number of smoking rooms. Please let our Reservations Team know your preference at the time of booking, or inform our Front Desk team upon arrival, and we will do our best to accommodate your request.

For the comfort and safety of all guests, smoking—including cigarettes or weed —is strictly prohibited in non-smoking rooms, non-smoking floors, and all indoor public areas. Please note that smoking in non-designated areas will result in a THB 5,000 fine in accordance with hotel policy and Thai law.

Yes, we provide designated smoking areas within the hotel’s public spaces and selected outlets for guests who wish to smoke.

We regret that pets are not permitted within the hotel premises to maintain the comfort, safety, and hygiene of all our guests.

This depends on your room type and reservation details. There is no additional charge for double occupancy rooms. For more information, please contact our Front Desk Team for assistance.

For your safety and that of all our guests, visitors are kindly requested to register at the Front Desk before entering guest room areas. Our team will be pleased to assist with the quick registration process.

Yes, we are pleased to provide extra beds and baby cots upon request, subject to availability. To ensure your comfort, please inform our Reservations Team in advance if you require an extra bed or cot. Additional charges may apply for extra beds, while baby cots are complimentary.

The Landmark Bangkok enjoys a prime location on Sukhumvit Road, between Soi 4 and Soi 6, just a two-minute walk from BTS Nana Station. Our central location offers easy access to shopping, dining, and entertainment venues throughout Bangkok.

Yes, we provide convenient airport transfer services for your comfort. Please contact our Concierge or Reservations Team in advance to arrange your transfer. Applicable charges apply.

Complimentary on-site parking is provided for all in-house guests and restaurant patrons.
We also offer valet parking service and an electric vehicle charging station for your convenience, with space for up to 250 vehicles.

Start your day with our international buffet breakfast, served daily at Atrium Restaurant on the Lobby Level from 6:00 a.m. to 10:30 a.m. A variety of international and Asian dishes, freshly baked pastries, and healthy options await to help you begin your day delightfully.

Yes, our 24-hour Room Service allows you to enjoy a wide selection of local and international dishes in the comfort of your room, any time of day or night.

The Landmark Bangkok offers a comprehensive range of premium facilities designed for both leisure and business travelers.
Guests can enjoy:

• A relaxing outdoor swimming pool
• A Varity of spa treatments and massages at Viva Jiva Spa
• A selection of award-winning restaurants and bars
• Meeting and event spaces suitable for all occasions
• A business center and Executive Lounge for corporate guests
• 24-hour room service and Concierge assistance

The Landmark Bangkok offers 23 versatile function rooms, ideal for business meetings, conferences, banquets, and social events.
Highlights include the Conservatory Room, perfect for retreats or workshops, and the newly renovated Sukhumvit Rooms on the 3rd floor — featuring 10 modern meeting spaces for 15–80 guests. The Sundeck is also available for outdoor functions of up to 200 guests.

Yes, we do. The Landmark Ballroom and several on the Sukhumvit Floor meeting rooms are designed with natural daylight to create an inspiring and refreshing atmosphere for your events.

Yes, our Landmark Catering Team can bring the hotel’s signature service and cuisine to your preferred venue for groups ranging from 50 to 2,000 guests.
Our experienced chefs and event planners will tailor menus and arrangements to make your occasion truly memorable.

We offer a variety of menu options including Chinese banquets, international buffets, cocktail receptions, and set menus.
Please share your preferences, number of guests, and any dietary requirements, and our culinary team will be delighted to design a menu to suit your needs.

Absolutely. Our venues can be configured in a variety of setups such as theater, banquet, classroom, or U-shape to best suit your event’s requirements.

The elegant Landmark Ballroom accommodates from 150 to 500 guests, making it ideal for grand celebrations and gala dinners.  For cocktails or other receptions, we can accommodate up to 700 guests.

Yes, we offer a total of 21 breakout rooms that can be used for smaller group sessions or private discussions.

Our meeting packages include audio-visual equipment, microphones, LCD projectors, conference stationery, and complimentary Wi-Fi.
Additional equipment can be arranged upon request.

Yes, the Landmark Ballroom is equipped with a high-resolution LED screen (Pixel Pitch: 5 mm, Size: 7.5 m x 3.75 m, Resolution: 1,440 x 720 pixels).

Yes, we provide professional security services, valet parking, and luxurious accommodations, ensuring a seamless and worry-free event experience.

Yes, special food and beverage discounts are available for group events. Please contact our Sales Team for details.

Yes, we do. All our meat suppliers are halal-certified, and we are pleased to accommodate halal dining requests upon advance notice.

The Landmark Bangkok is just a two-minute walk from BTS Nana Station, offering easy access to the city’s main shopping, business, and entertainment districts.

Terminal 21 Shopping Mall is only one BTS stop away at Asok Station, where you can enjoy a wide range of international brands, restaurants, and lifestyle stores.  In the other direction, Central Embassy and Central Department stores is only one BTS stop away at Ploenchit Station.

There are two 7-Eleven stores within a short three-minute walk from the hotel — one located at O-NES Tower (G Floor) and another at PTT Station Nana Tai Branch.

Yes, The Landmark Bangkok is designed to be accessible and comfortable for all guests.
We offer wheelchair-accessible ramps, elevators, and specially designed guest rooms equipped with features that ensure ease of movement and safety for guests with disabilities.

Yes, The Landmark Bangkok is proudly certified by the Thailand Convention and Exhibition Bureau (TCEB) under the Thailand Sustainable Event Management Standard (TSEMS).
This certification reflects our ongoing commitment to environmental responsibility and sustainable hospitality practices.

Our team is always happy to assist you. Please feel free to reach out to us using the contact details below:

• Guest Service: [email protected]
• Reservations Department: [email protected]
• Sales Department: [email protected]
• Catering Department: [email protected]
• Restaurant: [email protected]

You may also call us directly at +66 (0) 2254 0404.